Returns

• You may return your order within 14 days of receiving it.
  
• Contact our Customer Care team at info@amelierose-sydney.com within this 14-day period to request a return.
  
• Return shipping costs are paid by the customer, unless the item is faulty or incorrect.
  
• For faulty or incorrect items, we will reimburse the return postage once verified.
  
• All returns are sent to our central warehouse in Asia.
  
• We strongly recommend using a tracked shipping service.
  

Change of Mind Returns Policy

• A “change of mind” return is when you want to return or exchange an item that is not faulty, damaged or misdescribed. Examples: wrong size, not the colour you expected, you no longer want the item.
  
• Under Australian Consumer Law, we are not required to offer refunds or exchanges for change-of-mind returns.
  
• At Amélie & Rose, we offer a flexible option instead.
  
• For change-of-mind returns:
  
  We do not provide refunds.
  
  We can offer store credit equal to the purchase amount (excluding shipping).
  
  We can offer an exchange for a different size or a different item if available.
  
  In some cases, we may cover or partially reimburse return shipping, or send a replacement at a reduced shipping rate. This is assessed case by case.
  
• Conditions for change-of-mind returns:
  
  The item must be returned within 14 days of delivery.
  
  The item must be unworn, unwashed and unused.
  
  The item must be in its original packaging, including any tags, accessories or protective covers.
  
  Proof of purchase (order number or receipt) is required.
  
  For hygiene reasons, some items cannot be returned (for example: underwear, swimwear, earrings, cosmetics, personalised items).
  
• Shipping for change-of-mind returns:
  
  Return shipping costs are generally the responsibility of the customer unless otherwise agreed with our Customer Care team in writing.
  
  You must contact us before sending anything back so we can authorise the return and provide instructions.

Refunds

• Refunds are only issued after we have received and inspected the returned item(s).
  
• We aim to process refunds within 14 working days of receiving the return.
  
• You cannot request or receive a refund before:
  
  your order has been delivered to you, and
  
  your return has been received and inspected by us.
  
• Refunds are made to the original payment method used for purchase.
  
• Refunds are not offered for approved change-of-mind returns.
  
  In those cases we offer store credit or an exchange as described in the Change of Mind section above.

Return Conditions

• Items must be returned in their original packaging.
  
• All accessories and any extras received with the product must be included.
  
• Products must be unused and in the same condition as when received.
  
• Please pack items securely to prevent damage in transit.

Responsibility

• Amélie & Rose is not responsible for delays or damage that occur during the return shipment.
  
• You are responsible for the parcel until it reaches our warehouse.
  
• We recommend using a tracked and insured shipping method.
  
• Please check your parcel within 24 hours of delivery.
  
  If there is any issue (missing item, damage, incorrect item), contact us immediately.

Replacements (Important)

• If we have provided and you have accepted a replacement item, the original order is considered fully resolved.
  
• Once a replacement is accepted:
  
  No further refund will be issued for the original item or the replacement item.
  
  The only exception is if the replacement itself is faulty, damaged or incorrect.
  
• This approach is consistent with the Australian Consumer Law (ACL):
  
  Once you accept a replacement as the remedy, the right to a further refund for the same issue generally no longer applies.
  
• Any shipping contributions paid to send a replacement are non-refundable once the replacement has shipped.

Faulty or Incorrect Items

• Think your item is faulty, damaged on arrival, or not as described?
  
  Email info@amelierose-sydney.com before sending anything back.
  
• In cases of confirmed fault, damage or misdescription:
  
  You may be entitled to a repair, replacement or refund at no cost to you, in line with the Australian Consumer Law.
  
• We will confirm next steps and provide return instructions if needed.
  
• For faulty or incorrect items, we cover or reimburse return postage once verified.

Contact

• Questions about returns, exchanges or replacements?
  
  Email info@amelierose-sydney.com.
  
• Our team will be happy to help.
  
• Please contact us before sending any item back so we can make sure it is processed correctly.