Returns

• You have the right to return your order within 30 days of receiving it.
• Please contact our Customer Care team at info@amelierose-sydney.com within this period to register your return.
• Return shipping costs are paid by the customer, unless the item is faulty or incorrect.
• For faulty/incorrect items, we will reimburse the return postage once verified.

All returns are sent to our central warehouse in Asia. We recommend using a tracked service.

Refunds

• Refunds are issued after we receive and inspect the returned item(s). We aim to process refunds within 14 working days.
• It is not permitted to request or receive a refund before your order has been delivered and received/inspected by us.
• Refunds are made to the original payment method used for purchase.

Return Conditions

• Items must be returned in their original packaging, including all accessories.
• Products must be unused and in the same condition as received.
• Please pack securely to prevent damage in transit.

Responsibility

• Amélie & Rose is not responsible for delays or damage that occur during the return shipment.
• Please check your parcel within 24 hours of delivery and contact us immediately if there are any issues.

Replacements (Important)

• If a replacement item has been provided and accepted, the original order is considered fully resolved.
• In such cases, no further refund will be issued for either the original or the replacement item, unless the replacement itself is faulty or incorrect.
• This approach is consistent with the Australian Consumer Law (ACL): once a replacement remedy has been accepted, the right to a refund for the same issue generally no longer applies.
• Any shipping contributions paid for dispatching a replacement are non-refundable once the replacement has shipped.

Contact

Questions about this policy? Email info@amelierose-sydney.com and our team will be happy to help.

Thank you for choosing Amélie & Rose. We appreciate your trust and aim to make your shopping experience seamless.